Marketplace FAQ

[vc_row el_class=”inner-top-xs”][vc_column][vc_custom_heading text=”Getting started”][vc_toggle title=”What are the requirements for a company to sell on marketplace?” el_id=”1459864577831-bdb5bc1a-4a98″]

• The company must be VAT-registered in an EU country.
• Company must pass through Verification process.
• The company must undergo a creditworthiness assessment.
• The company must also be able to deliver to, and receive, return goods from the countries in which they choose to sell.
• Sign a contract according to Terms and Condition policy.

[/vc_toggle][vc_toggle title=”How do I begin selling on Marketplace?” el_id=”1459864633996-9b7e4f16-199e”]

1. You begin by filling in our application form. You enter your company details and a link to your web shop to give us an idea of what to sell on Marketplace.
2. You will need your monthly subscription according to your needs.
3. We will get back to you once we have looked at your application. If your application is approved, you sign an agreement with us.
4. When the agreement has been signed by both parties you get access to an administration account from where you can upload products and start selling in European countries.

[/vc_toggle][vc_toggle title=”How do I upload my products to Marketplace?” el_id=”1459864665894-b82f7067-8407″]To upload products to the Marketplace, you have two options. The first is manual entry, where you can directly enter product details through the user interface. The second method is by using a CSV file, which allows for bulk upload of product information. This method is particularly efficient if you have a large inventory to list, as it can save time and ensure consistency across your product listings. Both options are designed to be user-friendly, catering to different seller preferences and needs.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Sales”][vc_toggle title=”What should the product images and descriptions look like?”]

• The product images should be of high quality.
• They must be on a white background and the main picture should display nothing else than the product for sale. Images of products in settings or in use can be used as extra images.
• Keep to at least 500x500px, but we recommend 1000x1000px.
• Watermarks must not appear on any images.
• Product descriptions should always be written in the local language and describe the product and its properties clearly and concisely.

[/vc_toggle][vc_toggle title=”What are the pricing requirements?”]The products you sell on Marketplace are not allowed to be priced higher than the products in your own web shop, including shipping, but can be priced lower.[/vc_toggle][vc_toggle title=”Can customers rate my company?”]Yes, on completing their purchase, customers can rate their shopping experience from your company on Marketplace. They write a review that is there for everyone to read at Marketplace. It is extremely important that you handle customer service issues efficiently, send orders on time and manage commitments to give customers the best possible shopping experience.[/vc_toggle][vc_toggle title=”Forbidden Products”]• Used products, not including demo products (these products should be clearly marked as demo products when marketed).
• Animals.
• Drugs and controlled substances (including but not limited to narcotic substances or other products that are or can come to be classed as a narcotic product). Items inten-ded for use in connection with narcotics, drug paraphernalia (including but not limited to, pipes, bongs, needles).
• Fireworks and explosives, flammable products.
• ID’s and other official documents.
• Refrigerant-products that require installation by an authorized service technician.
• Stolen products.
• Controlled- and/or dangerous chemical products or substances (including but not limited to pesticides, biocides, plant protec-tion chemicals). Approved cosmetic products are excluded.
• Condoms and other medical products that does not comply with all rules and regula-tions in the territory.
• Any and all products that can be considered offensive or promotes hatred.
• Pirated/counterfeited products and bootlegs.
• Products that does not meet all applicable health-, safety- and environmental require-ments.
• Tobacco / E-cigarettes.
• Alcoholic beverages.
• Weapons, hereunder guns and ammunition.
• Currency, coins, bills, securities, bonds, stocks, bills or other similar financial products.
• Products that have import/export restrictions.
• Fur, animal body parts.
• Products including ingredients/parts from endangered animal species.
• Radioactive products.
• Human body parts.
• Lottery tickets.[/vc_toggle][vc_toggle title=”Can the same product be sold by several resells at the same time?”]es, and it is plain to see which the original selling company is.[/vc_toggle][vc_toggle title=”Who is the legal seller?”]In the partnership between your company and Marketplace, your company is the legal seller and Marketplace acts as intermediary for the products. This makes you legally responsible for returns and complaints, even in the event of the partnership being dissolved.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Payment”][vc_toggle title=”Do unsold products cost anything?”]No, Marketplace does not charge for unsold products.[/vc_toggle][vc_toggle title=”How is refunding handled for returns and complaints?”]Marketplace handles refunding to the end customer. The money is credited to your company if payment has already been made.[/vc_toggle][vc_toggle title=”When and how do I receive payments for products?”]Depending on your sales turnover via Marketplace, payment is made according to seller settings. Minimum withdraw sum is 50 eur.  Payment is made automatically or manually to the bank account or PayPal account you have registered with us. All payment is in local currency.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Deliveries”][vc_toggle title=”Cancellations and Complaints?”]Accordance to the distance selling regulations, the customer always has 14 days right of cancellation from receiving the product. The product is returned to you as Merchant at your or your customer’s expense. Complaints are handled in accordance with the guidelines issued by the consumer complaints boards in Estonia, Latvia, Lithuania, or equivalent boards in other European countries.[/vc_toggle][vc_toggle title=”Seller delivery is late or cannot be delivered?”]Sellers are responsible for sending and delivering orders in accordance with the delivery terms you have set. Should the product not arrive in the time specified, the customer is within their rights to cancel the purchase. In which case you will be charged for any additional costs.[/vc_toggle][vc_toggle title=”How should I send my products?”]Seller choose which carrier to use. It is your responsibility to ensure that the delivery reaches the recipient as agreed. We therefore recommend you make it traceable so that the customer can follow the progress.[/vc_toggle][vc_toggle title=”Delivery time?”]You decide the delivery time yourself. Products must be delivered on or before your delivery date. You can choose different delivery times for different products. Each order is accompanied by a delivery note from Marketplace.[/vc_toggle][/vc_column][/vc_row]